Free trial
The 7-day trial includes up to 3 Product Scans, requires no payment card, and does not automatically convert to a paid plan. You will not be charged when the trial ends. You must choose and complete checkout for a paid plan to continue starting new scans.
Paid subscriptions
After the trial, the selected paid plan renews at the interval and price shown in Paddle Checkout until canceled. Cancel before the trial ends to avoid the first charge, or before a later renewal to avoid the next charge. Cancellation stops future renewals; it does not by itself refund a payment already made. You can request cancellation through the subscription-management link in Paddle billing communications or by emailing support@dropscope.org.
Refund requests
We review refund requests when there is a genuine reason, including a confirmed service flaw that materially prevents you from using a core paid feature. Email support@dropscope.org with the account email, transaction reference if available, what happened, and when it happened. We may ask for reasonable details to investigate. If a material flaw is confirmed, we will determine an appropriate refund for the affected charge or period based on the impact and circumstances. Paddle processes approved payment refunds. This policy does not limit any refund or other right that applicable law gives you.
Scan failures
If a Product Scan ends in a technical failure and returns no usable results, the service returns one scan to the original allowance period where its credit system records that condition. That scan-credit adjustment is separate from a payment refund.
Questions? support@dropscope.org